Last updated: 19/10/2026

Use of the website ANAYAWAKA.COM implies full acceptance of these General Terms of Use and Terms of Sale, as well as the processing of personal data managed by ANAYAWAKA PRODUCTIONS, SL (owner and publisher of the site).

Data processing is governed by our Privacy Policy.

 

1. IDENTIFICATION AND LEGAL NOTICE

In accordance with Article 10 of Spanish Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE), the company’s identification details are set forth below:

Company name: ANAYAWAKA PRODUCTIONS, SL
Commercial Registry of Barcelona: Sheet B-436523, Volume 43723, Page 29
Tax ID / VAT number: ESB66007998
Registered office: C. Vallès, 25 – 08430 La Roca del Vallès (Barcelona – Spain)
Contact email: info@anayawaka.com
Official website: www.anayawaka.com

 

2. PURPOSE OF THE WEBSITE

The web platform Anayawaka.com serves as the official portal of Anayawaka Productions. Its purpose is to:

  • Present and promote our published books, documentary films, audiovisual creations, and cultural projects.
  • Provide an official online store (Recuerdos) for the purchase of books, DVDs, art prints, official tote bags, and published memorabilia.
  • Offer a direct customer service channel for inquiries and assistance.

 

3. GENERAL TERMS OF USE

Accessing and browsing Anayawaka.com confers User status and implies full acceptance of all provisions set forth herein, as well as our Privacy Policy and cookie guidelines.

If you disagree with any of these terms, please discontinue use of this website.

Users agree to use this website lawfully and in good faith, refraining from any conduct that could damage, disable, or impair the server infrastructure or interfere with other users’ experience.

 

4. USER COMMENTS AND INTERACTIONS

Anayawaka Productions reserves the right to review, moderate, or remove any public comment or contribution that violates applicable laws, decency, or third-party rights.

The company disclaims liability for opinions expressed by third-party users in public discussion areas or affiliated social media channels.

 

5. TECHNICAL SECURITY

All data transmitted on Anayawaka.com is protected through end-to-end SSL/HTTPS encryption across all pages.

While we implement industry-standard cybersecurity measures to protect our systems from malicious intrusions, users acknowledge the inherent security risks associated with global Internet communications.

 

6. PERSONAL DATA PROTECTION

Comprehensive details on how your personal data is collected, stored within the European Union, and how you may exercise your GDPR rights (access, rectification, erasure, portability) are provided in our Privacy Policy.

 

7. ACCURACY OF CONTENT

We strive to provide precise descriptions and up-to-date availability for our catalogue items. Anayawaka Productions reserves the right to amend, update, or discontinue products without prior notice.

 

8. COOKIES POLICY

Our website uses necessary technical cookies to facilitate cart management and secure browsing, as well as analytics cookies. You can adjust your consent settings at any time using the cookie preferences panel at the bottom of the page.

 

9. THIRD-PARTY HYPERLINKS

Hyperlinks pointing to third-party websites are provided solely for informative purposes. Anayawaka Productions does not control external websites and assumes no liability for their contents or privacy practices.

 

10. INTELLECTUAL PROPERTY

All editorial content, book cover designs, film clips, photographs, illustrations, trademarks, and code displayed on Anayawaka.com are the exclusive intellectual property of ANAYAWAKA PRODUCTIONS, SL or its authorized licensors.

Any reproduction, commercial exploitation, or unauthorized public distribution without prior written authorization is strictly prohibited.

 

11. LIMITATION OF LIABILITY

Anayawaka Productions takes every reasonable measure to maintain continuous site availability, but cannot be held liable for temporary interruptions caused by telecommunication failures, server maintenance, or force majeure events.

 

12. TERMINATION OF ACCESS

Anayawaka Productions reserves the right to suspend or deny access to the online store and services to any user who breaches these terms of service.

 

13. APPLICABLE LAW AND JURISDICTION

These General Terms are governed by Spanish law and applicable European consumer regulations. In the event of any dispute, the parties submit to the exclusive jurisdiction of the Courts of the City of Barcelona (Spain).

 

14. CUSTOMER SUPPORT AND CONTACT

For any questions or support requests concerning these terms or your orders, please contact our team at: info@anayawaka.com.

 

15. GENERAL TERMS OF SALE (ONLINE STORE)

The following provisions govern the purchase of physical goods (printed books, DVDs, art prints, tote bags, and store items) through Anayawaka.com:

Pricing and Taxes

All prices listed on the store are denominated in euros (€) and include Spanish Value Added Tax (VAT). Applicable shipping charges are calculated and displayed transparently in your shopping cart prior to payment confirmation.

Order Placement and Agreement

Completing an order implies full acceptance of these Terms of Sale. The purchase agreement is legally formalized once your payment is received and an order confirmation email is issued by our system.

Secure Payment Methods

We provide certified, encrypted payment options:
– Credit/Debit cards (Visa, Mastercard) processed via secure gateways (Stripe / Redsys).
– PayPal.
– Advance bank wire transfer (parcels are dispatched once funds have cleared into our bank account).
Payment card details are never stored on our servers.

Dispatch and Delivery Timelines

Orders are packaged with care and shipped via the official postal service (Correos España) or partner courier services.
Estimated transit times from dispatch:

  • Spain: 3 to 7 business days.
  • European Union: 5 to 10 business days.
  • Rest of the World: 10 to 30 business days (subject to customs clearance).

A postal tracking number will be provided once your package is dispatched.

Shipping Costs

Shipping costs depend on the aggregate weight, parcel volume, and destination country, and are clearly stated before final payment.

Right of Withdrawal (14-Day Returns)

Pursuant to European consumer protection laws, you are entitled to cancel your purchase within 14 calendar days of receiving your parcel without providing any justification.
Returned goods must be in their original, unused condition. In the case of shrink-wrapped DVDs or media items, the protective cellophane seal must remain intact.
Direct return shipping costs are the customer’s responsibility, unless the item was delivered damaged or in error.

Refund Processing

Upon receipt and inspection of the returned merchandise at our facilities, a full refund of the product purchase price will be processed within 14 calendar days using the original method of payment.

Statutory Warranty

All new merchandise purchased is covered by a 2-year statutory warranty against manufacturing defects in accordance with European and Spanish consumer regulations.